Patient, one-on-one assistance
Tech Support
$70 / hour
Get help setting up or troubleshooting the technology you use at home or work. Service has a one-hour minimum, and additional time is billed at the same hourly rate.
Wi-Fi & Internet Help
Connection problems, router setup, slow Wi-Fi, and getting devices online.
TV Setup & Assistance
Smart TV setup, streaming devices, app sign-in, and basic troubleshooting.
Laptop & Device Help
Email, printers, updates, accounts, file organization, and general assistance.
New Technology Setup
Patient, one-on-one help learning and setting up new devices or services.
Quick checks
Things to Try Before Scheduling
A few simple checks can sometimes solve the issue or help narrow down what is going wrong before a support or repair appointment.
My PC will not turn on+
Check that the power supply switch on the back of the computer is flipped on, then try a different wall outlet and power cord if you have one. If it still will not power on, the computer may need repair.
My Wi-Fi is slow or keeps dropping+
Restart the modem and router, wait a few minutes for them to fully come back online, then test the connection close to the router before moving farther away.
My printer will not print+
Make sure the printer is powered on, connected to the same Wi-Fi network as your device, and not showing an error light, paper jam, or empty ink message.
My TV apps are not loading+
Restart the TV, check that it is connected to Wi-Fi, and try opening another app to see if the issue is with the TV or one specific streaming service.
My laptop is running very slow+
Restart it first, close extra programs, and check whether Windows updates are currently running. If it is still slow after that, it may need cleanup or diagnostics.